Visitor Services Supervisor


The Morgan seeks a full-time Visitor Service Supervisor to facilitate and promote welcoming and positive visitor experiences. The position participates in the training, management, and evaluation of visitor services assistants and monitors the implementation of the admission processes and visitor policies; provides service to callers to the Box Office and Group Sales lines and processes sales transactions for ticketed programs, events, and group tours.

  • Train and supervise Visitor Services Assistants (VSA) in daily operations and public programs support, ensuring superior levels of customer service
  • Become well-versed in all exhibitions, programs, and digital offerings and keep Visitor Services Assistants apprised of current and upcoming exhibitions, programs, and events
  • Respond to Box Office telephone calls and emails, process reservations, reconcile sales and manage cash handling and accounting processes
  • Answer telephone calls and emails to Group Sales lines, provide information and assistance for group reservations, prepare invoices and confirmations, and process group payments
  • Reconcile daily sales for the Admission Desk, oversee cash handling, replenish change, and manage accounting processes
  • Fill in for Visitor Services Manager or other Supervisor as needed
  • Monitor and replenish inventory of supplies and materials related to the Admission Desk, and other areas as required
  • Monitor the appearance and condition of the Admission Desk, Information Desk, and Lobby areas and arranges for cleaning and/or maintenance as required
  • Other duties and responsibilities as required
  • Bachelor’s Degree in the humanities, preferably in a field related to the Morgan's holdings
  • Previous customer service and supervisory experience, especially in a museum or similar attraction setting
  • Excellent written and verbal communication skills
  • Proficient in Microsoft Office applications and POS systems
  • Able to work weekends and/or evening hours as required
  • Strong organization skills and ability to manage several projects simultaneously with attention to detail 
  • Excellent problem-solving skills
  • Ability to lift and move boxes of material (10-15 pounds) and/or stanchions (25 pounds)
  • Ability to stand for long periods of time

$44,000 - $46,000, commensurate with experience. Excellent benefits plan.

To apply: 

Interested applicants should email their resume, cover letter, and three references to Human Resources at:

Qualified candidates of diverse backgrounds are encouraged to apply for the position using the e-mail address indicated above.

The Morgan Library & Museum receives many applications and inquiries for employment. Unfortunately, we are not able to respond to all of them. Due to the high volume of applicants, we can contact only those candidates whose skills and background best fit our needs.

Important to note:

Vaccination Requirement
To ensure the overall health and safety of the Morgan Library & Museum campus, all staff of the Morgan are required to be fully vaccinated and have received booster vaccines against the virus that causes COVID-19, absent qualifying exemptions for medical, religious, or other reasons in accordance with applicable laws.

EEO Statement
The Morgan is an Equal Opportunity Employer and is committed to complying with all federal, state, and local equal employment opportunity laws. The Morgan provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, marital status, military or veteran status, domestic violence victim status or any other basis prohibited by applicable federal, state, and/or local laws.

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.